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Every request quoted, followed up and booked

For sales and operations teams in freight, distribution and automotive. Agents read every request, price it from your own rates, send it for approval where it needs one, follow it up and book what the customer accepts.

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The clock on one quoteThe dial runs from the request to the quote being sent, and its centre names the step. The blue mark is when the same quote goes out today.
The clock runs until the quote goes outStarts hereA request comes inREQUEST FOR A QUOTEOn WhatsApp or by emailREADIn Arabic or EnglishPRICEDFrom your price listAPPROVEDAbove your thresholdSENTToday, it goes out hereWhat the customer gets backQUOTEFollowed up until it is answeredBOOKED IN YOUR SYSTEMWith agentsToday

A request left waiting is an order someone else takes. We put agents on every request, so none of them waits.

What the agents do around every quote

Five desks touch a quote before it becomes a booking: the one that answers requests, the one that sets prices, the one that has to deliver, the one that extends credit and, if you bid for public work, the tenders team. Agents work alongside all five, inside the systems you already run.

Every request answered, even the incomplete ones

How many requests got no answer last month, and who would know?

  • Ask for what is missing

    A request often arrives without something the price depends on: the delivery site, the quantity, the model or the date. The agent asks for exactly that, once, on the channel the customer used, and quotes when the answer comes.

  • Keep one thread per customer

    The same buyer writes on WhatsApp, emails the next morning and messages a salesperson directly. The agent puts it together as one request, so the customer gets one quote and not three.

  • Answer when nobody is in

    A request that comes in after hours, on a day your office is closed or in the shorter working days of Ramadan is acknowledged at once, and its quote is ready for the first person in. In a group, the offices may not even share a weekend.

  • Revise without starting again

    When the customer asks for a better price, another quantity or another date, the agent prepares the revision against the first quote and records what changed and why.

Beyond the five desks

Some of the work around a quote happens away from the desks: with salespeople on the road, between the companies in your group, with the brands you represent and with customers who said no.

How it works for quotes and bookings

A week of your requests, as they came in and when each was answeredWorking daysYour weekendWHATSAPP, IN ARABICEMAIL, IN ENGLISHPORTALWHATSAPP, IN ENGLISHEMAIL, IN ARABICWHATSAPP, IN ARABICStart hereBASELINE: TIME TO QUOTE, REQUESTS ANSWERED, QUOTES WONWaiting for its quoteQuote sentNever answeredNobody in

A month of requests, timed with your team

Our engineers sit with sales, pricing and operations and go through a month of requests with them: where each came in, how long the answer took, who followed it up and whether it was won. That becomes the baseline and shows where to start.

The quote, filled in line by lineQUOTEWhat the agent reads, one at a timeTHE REQUESTITEMS AND QUANTITIESYOUR PRICE LISTPRICES, VALID UNTILTHE CUSTOMER'S TERMSDISCOUNT AND TERMSTHE COUNTRY'S TAXVAT AND CURRENCYBeyond your bandSALES MANAGERSigns off the discountSent once it is signed offQUOTE SENTLogged on the customer recordFollow-up set before it expires

An agent that writes the quote line by line

An agent takes each line from its source: the items from the request, the prices from your list, the discount from the customer's terms, the VAT from the country's rules. A line outside your rules waits for the person who signs it off, then the quote goes out.

Every quote for one customer, as it happenedQUOTEDREVISEDWONLOST ON PRICECUSTOMER RECORDWhat the record keepsWhat they asked forThe terms agreedThe prices they acceptedWhy they said noWhat starts from itTHEIR NEXT REQUESTORDERS AND INVOICESTHE NEXT BRANCHRead it from the top: what happened with this customer, what the record kept, and on the right what reads it next

Every quote leaves something on the record

Revisions, wins and losses stay on one record for each customer, with the reason. Their next request, the order, the invoice and the next branch start from what it already knows.

The month before we startTime to quoteWith agents, the weeks afterTime to quoteEach square is one request:AnsweredWonNobody answered

Answered, won and how fast, against the month before

Requests answered, quotes won and the time from request to quote, each against the month before we start, counted with your sales team.

The invoice starts at the quote

An e-invoice carries the buyer's legal name, tax number and address, and it is checked before the buyer has it. A tax number in the wrong format or a required field left empty gets it rejected, and once issued it cannot be edited, only reversed with a credit note and issued again. A new customer often gives those details first when they ask for a quote. Agents take them there, check them and carry them to the order and the invoice.

See e-invoicing and compliance

The buyer's details, carried to the invoiceTaken once on the quote and checked there, in orange, the details slide into the order and then the invoice, so it is accepted first time.
A new customer asks for a quoteWHATSAPPPlease quote for this listYour legal name and tax number?VAT certificateYour quote is attachedAccepted, please go aheadTaken on the quoteQUOTEBUYER'S LEGAL NAMETAX NUMBERADDRESSCarried to the orderORDERBUYER'S LEGAL NAMETAX NUMBERADDRESSOn the invoice, unchangedTAX INVOICEBUYER'S LEGAL NAMETAX NUMBERADDRESSACCEPTEDCONFIRMEDACCEPTED FIRST TIME

Built around the systems you run

Nothing has to be replaced to start. Agents work inside your ERP, your CRM and the price lists you keep, and answer on the channels your customers already use.

Talk to the teamSee the integrations

What sales teams ask us

What if our prices live in people's heads?

Then the first weeks write them down. Our engineers sit with whoever prices today and turn what they know into lists and rules the agent can use. Anything the rules do not cover still goes to them.

Will this damage our customer relationships?

Your salespeople keep their customers. The agent answers what is routine, the same way every time and in your company's name, and hands anything that needs a person to the account manager with the whole conversation.

Can the agent negotiate?

Only inside what you allow: another volume tier, another validity, other payment terms. A counter-offer beyond your rules goes to the person you name, with the customer's message attached.

What agents may do alone

Which channels do requests come in on?

WhatsApp Business, email, web forms and customer portals, in Arabic or English. Each request is answered where it was asked, in the language it was asked in.

Do you replace our CRM or ERP?

No. Quotes, bookings and orders are written into the systems you already run, through their own interfaces. Your team keeps the screens it knows, and nothing is migrated.

How agents reach your systems

Do agents submit tenders?

No. The agent watches the portals, reads the documents and prepares the file. Your team decides whether to bid and submits it.

Where do we start?

With the requests of one branch or one product line, timed for a month with your team. The agent goes first to the desk where they waited longest.

Muscat and across the Gulf

Start with the requests nobody answered

Tell us where requests come in today and who answers them. Our engineers take it from there, on site.

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