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Every booking, parts request and customer followed up

For dealers and distributors of vehicles and heavy equipment. Agents answer customers on the channels they write on, fill service bays, chase parts and follow up every lead and claim, across every brand and branch.

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A day of calls at your branchesEach dot is a call: grey if a branch answered, hollow blue if nobody did. Every missed call is written back to along the orange line.
Calls to your branches, through one dayAnsweredMissedWritten backBookedBranches closedBranches closedBays openMidnightNoonMidnightMissed when the bays openWHATSAPP

A missed call is a missed booking. We make sure every customer, branch and machine gets an answer.

What the agents do at a dealer group

Five teams look after a customer between the first enquiry and the next service. Agents work alongside each of them, inside your dealer management system, the manufacturers' portals and the channels your customers already use.

Every bay filled, every customer reminded

What happens to the calls your branches miss?

  • Write back to every missed call

    A customer who could not get through gets a message on WhatsApp straight away, in their language, with the slots open at their branch.

  • Book the job, not only the time

    The booking carries the vehicle, the work asked for and the parts it needs, so the bay, the technician and the parts are ready when the car arrives.

  • Remind at the right moment

    Service due by date or by mileage, the day before the visit and on the morning, each on the channel the customer answers.

  • Keep the customer told while it is in

    Extra work found on inspection goes to the customer with the estimate for a yes, and the car's progress is sent without anyone having to call.

See service bookings

Beyond the five teams

Some of the work happens between visits: a trade-in to value, a registration to renew, cover that is about to end, and the survey the brand sends after every service.

How it works at a dealer group

How they cameCALLSWHATSAPPBRAND'S SITEWALK-INA week of enquiriesEVERY ENQUIRYAnswered and bookedAnswered, not bookedMissed, called backNever heard of againWhere they endedStart hereBASELINE: MISSED, BOOKED, WAITING

A week of enquiries, traced to the end

Our engineers sit with your service, parts and sales teams for a week and follow every enquiry to where it ended: answered, booked, called back, or dropped. That becomes the baseline and shows where to start.

What the customer wroteWHATSAPPBrakes are grinding. Sunday?BRAKE JOB, FRONT AXLENEEDS A LIFT BAYThis week's slots, narrowed downSunday, earlySunday, mid-morningSunday, afternoonSunday, lateMonday, earlyMonday, middayNo lift bay freeNo lift bay freeNo technician on the brandPads not in stock until thenOffered, then bookedSUNDAY, AFTERNOONOfferedMONDAY, EARLYOfferedSUNDAY, AFTERNOONBooked, reminder for Saturday

A booking that fits the car, the bay and the part

An agent reads what the customer wrote, then rules out every slot that will not do: the wrong bay for the job, no technician trained on the brand, the part not in stock before then. It offers what is left, and books the one the customer picks.

One campaign, matched across every branchCAMPAIGN: ONE MODELRIYADHJEDDAHDAMMAMOwner foundReachedRepairedNot reached yet, tried again on another channel

One campaign, every owner, every branch

Brands, branches and customers sit on one record, so a campaign reaches every affected owner at once, wherever they bought and whichever branch they use, and each branch sees its own share of the work.

Week beforeWith agentsMissed callsWeek beforeWith agentsBooked hoursWeek beforeWith agentsTime to first answerEach line runs from the week before to the weeks with agents. Its slope is the change

Fewer missed calls, more booked hours

Missed calls, booked hours and the time a lead waits for its first answer, each against the week before we start, counted with your service and sales managers.

A car waiting for a part is on the clock

Rules in the Gulf already say how quickly an agency must find a part, when a customer gets a car while theirs is in the workshop, and how every owner in a recall must be reached, and regulators check them. The risk is not only the fine: it is the brand itself. Agents keep every vehicle off the road on the board: the part chased with the brand, the replacement car offered when the repair runs late, and the customer told each day.

See service bookings

Vehicles off the road, waiting for partsEach card is a vehicle, moving a column along as its part is found and fitted. The orange one is still waiting, with a replacement car given.
WAITING FOR A PARTPART FOUNDBEING FITTEDBACK ON THE ROADSALOONBumperSUVGearboxPICKUPSensorEXCAVATORHydraulic pumpBack order with the brandReplacement car givenCustomer told each day

Built around the systems you run

Nothing has to be replaced to start. Agents work inside your dealer management system and the manufacturers' portals, and answer customers on the channels they already use.

Talk to the teamSee the integrations

What dealer principals ask us

Can agents take phone calls?

Calls your branches answer stay with your team. A call they miss gets a message on WhatsApp straight away, in the customer's language, with the slots open at their branch.

Does it work across several brands?

Yes. Each brand keeps its own rules, catalogue, warranty terms and portal, and the agents work inside each one's, while customers and vehicles sit on one record across the group.

Do you connect to our dealer management system?

Yes, through its own interfaces, and to the manufacturers' portals your teams already use. Nothing is migrated, and your teams keep the screens they know.

How agents reach your systems

Does the agent submit warranty claims?

No. It checks each claim against the brand's rules and prepares it, and your warranty administrator submits it on the brand's portal.

Will this replace our service advisers?

No. Advisers keep the customer at the counter and the decisions on the car. The agent takes the messages, the bookings and the reminders that keep them from the customer in front of them.

We sell machines, not cars. Does it fit?

Yes. Machines are serviced by the hour and often on site, so the agent books by hours and field visits instead of bays, with the same follow-up for the fleet manager.

Where do we start?

Most dealers start with service bookings at one branch, because missed calls and empty bays are easy to count with your team in a week. Parts and leads follow on the same record.

Muscat and across the Gulf

Start with the calls your branches miss

Tell us how bookings, parts and leads come in today and who answers them. Our engineers take it from there, on site.

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