Every shipment quoted, confirmed and documented on time

• Read every rate request

  WhatsApp, email and portal requests captured into one queue with the lane, the cargo, the terms and the dates, in Arabic or English.

• Draft the quote from your rates

  Sea, air and road legs from carrier contracts and rate sheets, local charges at both ends, and the margin rule you set.

• Route it to pricing

  Above your threshold a person approves with the draft and the rates in front of them. Below it, the quote goes out.

• Follow up and convert

  The open quote is chased on the customer's channel. The acceptance becomes a booking in your forwarding system, and the shipping instructions are requested.

See quotes and bookings→

A rate request arrives on WhatsApp; the agent reads it, pulls the rates and local charges, drafts the quote in Arabic and routes it to pricing; pricing approves, and the quote is sent and logged on the shipment record.

Rate request

WhatsApp, in Arabic. One container, Shanghai to Sohar

Agent

Freight quote

• Reads the lane, the cargo and the terms
• Pulls the sea rate and local charges
• Drafts the quote in Arabic

Pricing approves

Above your margin threshold

ApprovedLogged

Quote sent

On the shipment record, with the thread

• Confirm every booking before the cut-off

  The carrier's confirmation read and matched to the booking, the cut-off and the free days noted, your forwarding system updated.

• Chase the carrier that has not replied

  Open requests followed up on schedule, on WhatsApp and email, and the reply recorded against the shipment.

• Arrange the container and the truck

  Release, pickup and return inside the free days, the trucker told the slot, the delivery order chased.

• Prepare the border file for road legs

  The papers the driver carries to the crossing checked against the shipment before the truck leaves, so the wait at the border is the queue and nothing else.

See supplier follow-ups→

A carrier confirms a booking by email; the agent matches it to the booking, checks the cut-off and the free days and updates the forwarding system; the trucker is told the pickup slot and the border file is ready; the customer is told with the booking reference.

Booking confirmed

Carrier, by email

Agent

Bookings

• Matches it to the booking
• Checks the cut-off and the free days
• Updates your forwarding system

Trucker told

Pickup slot, by WhatsApp

ConfirmedBorder file ready

Customer told

In Arabic, with the booking reference

• Tell the customer before they ask

  A vessel delay, a rerouting or a queue at the border goes out on the channel the customer uses, in their language, with the new date.

• Answer where the container or the truck is

  From the shipment record, on WhatsApp or email, instead of a call to operations.

• Send the documents they ask for

  A copy of the bill of lading, the delivery order status, the invoice, found on the record and sent.

• Hand the exceptions to a person

  A claim, damaged cargo or an angry customer goes to your team with the whole thread.

See customer inquiries→

A carrier notice says the vessel is delayed; the agent reads it, updates the shipment record and drafts the message; the customer is told on WhatsApp in Arabic with the new arrival date, the truck is rebooked, and everything is logged on the record.

Vessel delayed

Carrier notice, by email

Agent

Shipment status

• Reads the notice
• Updates the shipment record
• Drafts the message in Arabic

Customer told

WhatsApp, before they ask

SentNew arrival date

Truck rebooked

Your forwarding system

Updated

Logged

On the shipment record, with the thread

• Check the file before it is filed

  Invoice, packing list and bill of lading read together: consignee, values, HS codes and model numbers that agree, because a name that differs is what gets a container held.

• Prepare the declaration in the single window

  Drafted from the shipment record for the national window of the country you file in, ready for your licensed broker.

• Chase the certificates

  Certificate of origin, the conformity certificate where the destination asks for one, attestations, linked to the shipment before the vessel arrives.

• Hold what is not ready and say why

  What is missing, named, to your team, while there is time. Nothing is filed without a person above your threshold, and the demurrage clock is in the picture.

An arrival notice comes in; the agent reads the invoice, the packing list and the bill of lading, matches consignee, values and HS codes and drafts the declaration; a consignee name that differs is held and your team told; the conformity certificate is linked; the declaration is ready for your broker.

Arrival notice

Vessel due, carrier

Agent

Customs file

• Reads invoice, packing list and bill of lading
• Matches consignee, values and HS codes
• Drafts the declaration

Held

Consignee name differs on the invoice

Your team toldBefore the demurrage clock

Certificate linked

Conformity, before arrival

Linked

Declaration ready

Filed by your licensed broker

• Issue the invoice on delivery

  From the shipment record, checked against the e-invoicing rules of the country it is issued in, through your provider.

• Audit the carrier's invoice

  Matched to the quote and the booking. Demurrage, detention and storage charges checked against the dates on the record before anyone pays them.

• Follow up the payment on schedule

  Reminders on the due date, in the customer's language, each promise to pay recorded.

• Escalate with the thread

  Disputes and silence go to your team with everything that was said and every document that was sent.

See e-invoicing and compliance→

A proof of delivery arrives; the agent matches it to the booking, checks the invoice fields and tax, and issues the invoice through your provider; the carrier's invoice is audited and a detention charge disputed from the dates on the record; the payment is matched in your ERP.

Delivered

Proof of delivery received

Agent

Billing

• Matches the delivery note to the booking
• Checks invoice fields and tax
• Issues through your provider

Carrier invoice audited

Detention charge disputed

Dates from the recordYour team told

Invoice issued

Through your e-invoicing provider

AcceptedReminder on the due date

Payment matched

In your ERP, on the record