Skip to content

Suppliers, schedules and the line kept moving

For manufacturers and industrial companies. Agents chase suppliers, keep the plan current, keep every certificate on file and answer customers about their orders, around the systems that run your plant.

Talk to the teamRead the thesis
One late part, two outcomesAbove, the slip is found on the day and pushes every step past the customer's date. Below, it is flagged in orange the day it moved, and nothing after it shifts.
The customer's dateFound out when the part arrives lateSupplier's partAssemblyQualityShipmentFlagged the day the date movedSupplier's partAssemblyQualityShipmentLate, found on the day it was dueMisses the customer's datePLANNING TOLD, PART FLOWN INOn the customer's date

A late component is never just one delay. Agents catch it early, tell the right people and keep the plan current.

What the agents do at a manufacturer

Five teams carry an order from the supplier's part to the customer's site: procurement, planning, quality, sales and customer service, and, for makers of equipment, after-sales. Agents work alongside each of them, around your ERP, your plan and your lab.

Every input chased before the line needs it

Which late delivery stops production next week?

  • Chase by the production date

    Inputs are followed up by the day the line needs them, not the day the order was placed, so the resin for next week's run is asked about first.

  • Watch the imported inputs

    Additives, films, spares and machine parts from Europe and Asia are followed through the forwarder as well as the supplier, so a ship that slips is seen early.

  • Keep a second source ready

    For inputs that have stopped a line before, the second supplier's price and lead time are kept current, so switching is a decision, not a search.

  • Plan around the closures

    Eid, the summer months and the holidays at your suppliers abroad are written into the follow-ups, so orders go out early enough.

See supplier follow-ups

Beyond the five teams

Some of the work sits around the plant rather than on an order: the request to fix a machine, the file a big buyer keeps on you, the papers an export needs, and the figures a buyer abroad asks for about how something was made.

How it works at a manufacturer

Where last month's late shipments startedLATE SHIPMENTSLATE INPUTSQUALITY HOLDSPLAN CHANGESMISSING PAPERSMACHINE STOPSTRANSPORTStart hereBASELINE SET

Where the delays start, counted

Our engineers walk the plant with procurement, planning and quality for a week, and trace each late shipment back to where it started. That becomes the baseline and shows where to start.

Next week's run, part by partWATER PUMP, NEXT WEEK'S RUNMotorBearingsPump housingImpellerMechanical sealPackagingSTOCK AND OPEN ORDERSOn order, in timeIn stockIn stockIn stockDue after the runIn stockPLANNING TOLDDays before the run, not at the line

Every part of the next run checked

An agent checks every part of the next run's bill of materials against stock and open orders, so a missing part is found days before the run, not at the line.

Two plants, the suppliers they shareRESINMOTORSPACKAGINGPLANT IN SOHARPLANT IN SOHARPLANT IN JEBEL ALIPLANT IN JEBEL ALILateBoth plants warned

Across plants that share suppliers

The record extends to quality, maintenance and customer updates, then across your plants, so a supplier that is late to one is watched for all of them.

Against the weeks before we startLate inputsPlan changesHours chasingThe weeks before we startWith agentsShorter is better

Fewer late inputs, fewer plan changes

Late deliveries, schedule changes and the hours spent chasing, against the weeks before we start, counted with your plant manager.

No mark, no sale

More of what Gulf plants make now needs a conformity mark or certificate before it can be sold, and the evidence behind it, test results, batch records, audit findings, sits in the plant's own systems and on paper. A lapsed licence or a missing certificate stops a shipment, and every order behind it. Agents keep the evidence and the paperwork moving together, so a mark or a certificate is never what holds a truck at the gate.

See customer inquiries

A batch checked against its standardReadings inside the band pass. The orange one outside holds the batch for a person; the retest passes, and only then is the certificate signed.
One batch's results, against the standardUpper limitLower limitEach dot is one test on the batch, in orderOutside the upper limitReleased only once it passesHELD FOR THE QUALITY MANAGERRetested: insideCERTIFICATE SIGNEDSHIPMENT RELEASED

Built around the systems you run

Nothing has to be replaced to start. Agents work around your ERP, read your plan, your lab results and your maintenance records, and write to suppliers and customers on the channels they already use.

Talk to the teamSee the integrations

What plant managers ask us

Will agents change anything on our machines?

No. Agents work on the business side: suppliers, plans, papers and customers. Nothing is sent to a machine or a control system.

What agents may do alone

Can it work with our ERP?

Yes, through the interfaces your ERP already has, whichever it is. Where the plan lives in a spreadsheet, the agent works from the spreadsheet until it does not.

What if our customers' specifications differ?

Each customer's specification is kept with their orders and their product codes, so a batch is always judged by the one it was made for.

Our buyers in Europe ask for emissions figures. Can agents help?

The figures come from your own records of fuel, power and output, and agents gather them per shipment for your team to check.

Can agents call our suppliers?

Suppliers are written to on WhatsApp and email, in Arabic or English.

Does it work across several plants?

Yes. Each plant keeps its own lines and plan, and suppliers, customers and certificates sit on one record across them.

Where do we start?

With the inputs that stopped a line in the last quarter, followed with your procurement and planning teams for a week.

Muscat and across the Gulf

Start with the part that stopped the line

Tell us which input held up your last run and who chased it. Our engineers take it from there, on site.

Talk to the teamEmail us