Build it where the work happens
What does the work look like at seven in the morning?
Sit with the people who run it
On site from the start of their working day, writing down how the process really runs, in the systems and on paper.
Build the agent around their systems
Connections to the ERP, WhatsApp and email, the thresholds the team sets, and the Arabic and English the work arrives in.
Test it on their past cases
Before anything goes live, the agent runs on real past cases, and the team marks what good looks like.
Stay until it runs without you
Measure against the baseline, tune until the numbers move, hand over, and start on the next process.




