A named engineer, on your premises
How does the work really run today?
Sit with the people who run it
From the start of their working day, beside the team that does the work, in the systems and on paper.
Write down how it really runs
Every step, every exception and every message, the way the work is done rather than the way it is described.
Record the baseline
How long it takes, how often it goes wrong and what it costs, before anything changes.
Choose the first process
The one that costs the most time, agreed with you before anything is built.













